Refund and cancellation policy
Updated 29 October 2026
This policy applies to credit purchases made through the Scholiphi website. Credits are added to the selected wallet after the backend verifies a successful payment.
Failed payments
If money is debited but the payment fails and credits are not added to your wallet, the amount will be refunded. You can check the payment status on the credit purchase page.
Request a refund
To request a refund, email contact@scholiphi.com. Include your account email and payment reference to help us locate the purchase.
Refunds are processed within 14 working days.
Leaving checkout
You may leave checkout before completing payment. If money has already been debited, check the payment status before attempting another purchase. Email us if the payment or credits remain unresolved.